I love that "leading with empathy" is like a magic pill!
For some reason people now think I am friendlier, more caring, more interested in them. I am friendly, caring, and interested but for some reason my old "suck it up soldier" approach didn't communicate that.
Empathy really helps set brains up for better communication. It lowers stress and opens hearts. This is true both of the empathize-er as well as the empathize-ee. When it is used before a consequence, it allows a child being disciplined to focus on their own behavior instead of focusing on the adult's anger, lecture, or threat. It's magic.